Privacy Policy
Last updated: April 2026
At FutureFix (operated by Esteem Electronics LLC), we take your privacy seriously. This policy explains how we collect, use, and protect your personal and device data in accordance with UAE federal laws.
1. Information We Collect
We collect information you provide directly to us when you book a repair, purchase a product, or create an account. This includes your name, email, phone number, shipping address, and payment information. For repairs, we may also collect device specifications, serial numbers, and temporary diagnostic credentials.
2. How We Use Your Data
Your data is used to fulfill orders, schedule and track repairs, provide customer support, and improve our services. We may send you transactional emails or, with your consent, promotional offers.
3. Data Sharing & Security
We share data only with trusted partners essential for our operations, such as logistics companies for pickups/deliveries and secure payment gateways. We implement industry-standard security measures to protect your data from unauthorized access.
4. UAE Data Law (PDPL)
FutureFix complies with the UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL). You have the right to access, correct, or request the deletion of your personal data at any time.
If you have any questions regarding this privacy policy or wish to exercise your data rights, please contact us atprivacy@futurefix.ae.